Refund & Return Policy
Please review the following information before requesting a return, replacement, cancellation, or refund for an order.
1. Order Cancellation
Cancellation requests should be submitted as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.
2. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us promptly with your order details and relevant photos or videos so that the issue can be reviewed.
3. Return Conditions
Where a return is approved, the product may need to be returned in its original condition along with applicable packaging, accessories, and other items supplied with the order.
4. Non-Returnable Items
Certain products may not be eligible for return because of their nature, hygiene requirements, condition, or other applicable restrictions. Eligibility may vary by product.
5. Refund Processing
Once an approved return or refund request has been reviewed, eligible refunds will be processed through the applicable payment method or refund process. Processing time may vary depending on the payment provider or financial institution.
6. Cash on Delivery Orders
For Cash on Delivery orders, any eligible refund will be handled through the refund method communicated by our support team. Additional information may be required.
7. Shipping Charges
Whether shipping charges are refundable may depend on the reason for the return, order circumstances, and the applicable return decision.
8. Refund Review
Refund and return requests may be reviewed against order records, product condition, delivery information, and applicable policy requirements before approval.
9. How to Contact Us
To request assistance with a return or refund, contact Dollar Gadget with your order number and the details of the issue.